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Technical support

Experts are online to help you relieve your worries.

Facing technical challenges? Don't worry—our team of experts is always ready to assist you.

To locate and resolve the issue more quickly, please fill out the following information as thoroughly as possible.

If you need to communicate directly with our technical lead, we recommend sending an email to him/her:

wangpeng@yintaili.cn (Wang Peng)

Please upload a file in RAR or ZIP format. We strongly recommend uploading a screenshot of the failure, on-site photos, or log files.
Submit a technical support request